Privacy Policy

Samvednaa Therapy provides professional counselling and mental health support, including individual therapy, career counselling, corporate programs, school programs, and related services — available online across India and in person at our clinic.

Contact: contact@samvednaa.com · +91 9058590379
Address: Ganga Godawari Enclave, Tedhi Puliya, Bhotia Parao, Haldwani, Uttarakhand 263139

We may collect the following types of information:

• Contact and enquiry information: name, email address, phone number, service of interest, and any message you submit through our contact form or email.
• Booking information: details you provide when scheduling a free discovery call or therapy session through our website, phone, WhatsApp, or third-party booking tools.
• Review submissions: if you choose to share a testimonial or review, we may collect your name, rating, review text, and location (if provided).
• Clinical and session information: information shared during therapy or counselling sessions is treated as confidential clinical information and handled with heightened care, in line with professional ethics and applicable law.
• Technical information: basic usage data such as browser type, device information, pages visited, and approximate location may be collected through cookies or analytics tools to improve our website.

We use personal information to:

• Respond to enquiries and contact form submissions
• Schedule and manage appointments, including free discovery calls
• Provide counselling, therapy, and related mental health services
• Send appointment confirmations, reminders, and service-related communications
• Improve our website, services, and client experience
• Display client reviews or testimonials, only with appropriate consent
• Comply with legal obligations and protect the safety of clients and others

We do not sell your personal information to third parties.

Your therapy and counselling sessions are confidential. Information shared in session is protected within the limits of professional ethics and applicable law. Exceptions may apply where disclosure is required to prevent serious harm, address child safety concerns, or comply with a legal requirement.

Our website contact form and general enquiries are not monitored as a 24/7 crisis service. If you are experiencing a mental health emergency, please contact local emergency services or a crisis helpline immediately.

We take reasonable technical and organisational measures to protect your information, including secure communication channels and encrypted storage where applicable. Contact form submissions may be stored in our secure database and forwarded to our team via email for follow-up.

While we work to protect your data, no method of transmission over the internet is completely secure. We encourage you not to share sensitive clinical details through general website forms unless necessary.

We may share limited information with trusted third parties only when necessary, such as:

• Email and hosting providers used to operate our website and communications
• Online booking or video therapy platforms used to deliver sessions
• Payment processors, if applicable for paid services
• Legal or regulatory authorities when required by law

These providers are expected to handle data responsibly and only for the purpose of providing their service to us.

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information, subject to legal and clinical record-keeping requirements
• Withdraw consent for non-essential communications

To exercise these rights, email us at contact@samvednaa.com.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to enquiries, maintaining appointment records, and meeting professional or legal obligations related to clinical practice.

Our website is intended for general audiences. If therapy or counselling services are sought for a child or adolescent, appropriate parental or guardian consent and involvement may be required. We handle such information with additional care and in accordance with professional standards.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.